How to reach a Supervisor in Customer Service

[helmaudio]

We are getting the run around with Customer service. How do you elevate your issue to a supervisor or contact Shop by phone so they cannot play the hiding game via text?

[SealSubs-Roan]

Hi @helmaudio 

As of now, Shopify does not have the phone support channel back yet. Their form of communication is through email and live chat.

[helmaudio]

Thanks for reply. How do you reach a supervisor via email or text?