Hello @xdadventure ,
Regarding your request about the need of customer support and someone to help reach your customers, there are some strategies that can easily help to reach them and get their reactions to your website as well as convert them buy from you.
with this you can easily get their feedback as support and in case you need someone to help you meet me in my email.
Hey, @xdadventure. Sorry to hear you’re having trouble getting in touch with the Shopify Support team! I checked, and can confirm that there aren't any issues with our email support system at the moment. Therefore, please try clearing the cache on your browser to see if this helps you be able to send in your questions.
That being said, we also have a live chat and phone callback support options as well. Or, I’m happy to help you here too, if you have general questions that don’t require account access to resolve. Let me know!
Hi again, @xdadventure. I’m just checking in to make sure you were able to get in touch with our support team, and get your questions answered. Hopefully you have, but please make sure to let me know if you’re still in need of any assistance; I’m here to help