How to reach out a non performing vendor ? how to understand a shop is a scammer?

New Member
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Dear Shopify community,

on the 19th of June 2021 I ordered an item on

and received the following order confirmation message:

payment took place regularly on the same days, but after 6 weeks I didn't receive the order confirmation email and the vendor didn't reply my multiple emails for clarifications.

Furthermore, the following Shopify reporting page is not working:

I feel scammed.

Do you have any suggestions? should I start to post this negative story on twitter?




Shopify Staff
Shopify Staff
415 73 80

Hi @CesareBasile 

Thank you for reaching out to our community forums to share your experience with this merchant. I am sorry to hear that your order was not successfully fulfilled with this merchant. I understand that you also had some issues loading the AUP report page, I'd be happy to assist you with that. 

I was able to test our AUP report page and was able to load it successfully, Are you able to send a screenshot of what you are seeing? I would strongly recommend clearing your browser cache and cookies and also try in another web browser. 

You can also reach out to our live support and let them know what has happened and they can submit the report on your behalf. To contact our live support please follow this link: Shopify Help Center - Contact Support, choose to continue without signing in, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.  

Thank you!


Shay | Support Advisor @ Shopify 
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