How to recover lost authenticator recovery codes for a work account?

[Eni09]

Hi, I have lost my recovery codes and no longer have the authenticator can support contact me regaring this , the account I need help with is a work account

[Mac]

Hi, @Eni09!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are having some issues with your authentication and are unable to access your account. My first suggestion would be to check if you have any recovery codes for your account when you were setting up the two-step authentication on your end. You can try searching your computer's downloads folder for a file named "shopify_recovery_codes".

If you are still having issues, kindly send a private message to our support team via Facebook or X (Formerly Twitter) and we will be able to point you in the right direction. 

Thank you!

[Eni09]

Hi Mac , unfortunately I haven’t saved the recovery codes. 
I reached out to the support in X and they directed me to the help centre.

How is this done now?

Is it not possible to do something and actually help me?

Im looking forward to having this issue resolved asap

[oleta]

Hi, we are unable to access our Shopify Store because it is tied to an ex-employee's email and phone for two-factor authentication. I can't access support, or post a new discussion on this site, the AI bot is horrendous/unhelpful. I need to speak to a human who can get us access to our store to change the login information.