How to refund money on unused subscription?

redmount
Visitor
1 0 0

I had a free trial on my shopify store, but after a free trial i wanted to cancel the subscription, and shopify wouldn’t allow me to do so untill i pay 32$ payment on monthly subscription. So i just couldn’t possibly cancel my subscription. I just forgot about the shopify then, and just waited till the store will eventually closed automatically. However shopify still took my money and I am really unhappy due to it. Shopify would allow me to cancel my subscription and moreover took payment in the store that was never actually used. How do I get a refund?

Replies 2 (2)

JuneN
Shopify Partner
56 2 23

Hi @redmount 

 

Have you contacted support from Shopify yet? You should reach them out with evidence that you can not cancel the subscription and request a refund.

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rajimulislamjoy
Shopify Partner
186 16 22

Request a refund for the charges incurred after your trial period, you should reach out to Shopify's customer support team directly. Explain your situation and provide any relevant details such as your account information and the dates of the charges. They will review your case and assist you in processing the refund if applicable.

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