How to remove a product and lift payout hold on my online store?

K1plugz
Visitor
1 0 0

I have a Nike product on my store but don’t have docs to prove I can resell them, how do I take them off and get the payout hold taken off asap?

Replies 2 (2)

Daniel
Shopify Staff (Retired)
1122 78 173

Hi there, @K1plugz

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to removing products from your store, please review this help document that will walk you through doing this. 

 

In regards to lifting the hold on your payouts, we always refer you to the red banner in your admin for instructions on how to do this. If you are not seeing this, you can also check your email for any direct correspondence from us for further instructions as well.

 

If you are not seeing any of this, you can reach out to our live support team for assistance. Once they open up back end information, they can dig deeper to see how best to move forward regarding this particular situation.

To learn more visit the Shopify Help Center or the Community Blog.

Cropz
New Member
13 0 0

Hey, did you solve it? We are facing the same problem right now.