Hi, we are unable to connect our new eCommerce website catalog to our Facebook page because the Facebook Commerce account the page is connected to is still managed by Shopify and we don't have permission to connect catalogs to our own business page because of this.
We have spoken to Facebook who have said they are "unable to delete/deactivate the Commerce Account as it's managed via Shopify." Facebook Support also said that they "highly suggest to reach out to Shopify to have the Commerce Account deleted on their end."
Shopify has granted us 2 days of temporary access. How do we remove the Facebook page and catalog from the Shopify Facebook Business Manager account via the Shopify Admin? How do we take back control of the page to our own Business Manager?
I've looked through the documentation and can't find anything about removing Facebook catalogs, only adding them.
Thanks in advance