I have 3 old stores that are past the trial period I decided not to open, and 1 active store. I cannot figure out how to permanently remove the 3 old stores from my account? When I try to enter the account in hopes of deleting them, I can't go anywhere without opting to buy a monthly package. Help!?!
Solved! Go to the solution
from what i am seeing since i joined shopify , they have the worst support .
i posted many issues that i ran into when making my store , and still no response ,
i am seriously exploring other ecommerce alternatives with better support .
this pandemic has nothing to do with the bad support , it is only an excuse for their lack of careness , they have no escaltion method no feedback
to customers , nothing that shows that this a proffesional support .
I am in the same position as many have posted here - an old client store that is closed but still remains as a store in my partner dashboard. I had tried everything, the last being I removed myself from the users on that store and asked the client to close out their account. I am still seeing that store show up.
Can you direct me to someone who can handle this on the backend to remove it? I understand your chat support is no longer accessible during the crisis so this is the only option for help.
Hi Lilith! I have an old store that is past the trial period that I decided not to open, and 1 current active store. I cannot figure out how to permanently remove the old store from my account? Also, trying to connect social media pages to my current opened store and I am unable to because its associated with the old store. When I try to enter the account in hopes of deleting it, I can't go anywhere without opting to buy a monthly package. Please Help!!
Hi, I have the same issues. How can I do it without any support from the customers service because it has been awhile waiting for a reply. Thanks
@dR12 you'll need to contact our advisors. There isn't a way to do this yourself as mentioned in my reply to the OP.
They're available 24/7 via 4 easy mediums: callback, live chat, email, and social media.
If you're having a challenge finding how to contact the live callback or live chat team please use the following steps to help you get there:
1. Head to our contact page question section and login to your store.
2. Once you've logged in, you'll be prompted to ask about a topic:
3. Doing this will present you with links to relevant pages on our Help Center to help resolve your situation. There's also an option to contact us directly if you weren't able to find a solution in the help guides and need further help:
4. Clicking on this button at the bottom will then present you with the different support options available at that particular moment:
5. If you don't yet have a Shopify store or are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same
I cannot remove my account either. I have been trying for a couple of months and keep getting a monthly bill. I was planning on keep on trying the services with different stores, but I am a little hesitant now. Doesn't Shopify think this is a problem that would reduce customers confidence in the service?
HI, @GeorgeJugo. The situation you're describing sounds like it might be more related to a subscription you haven't successfully canceled yet. This thread is more about the stores linked to the Shopify ID.
What I recommend for you is to make sure that you cancel your subscription using the steps shown in our help center. As soon as you've followed the steps there, your account will stop charging for future monthly subscriptions. Be sure to not miss a step to ensure that you've successfully closed off the account.
Let me know if you get stuck along the way with this!
This is an accepted solution.
@Niqueggggg It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Permanent removal of an account from your login credentials
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!