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How to remove stores from your account

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rierie
Visitor
1 0 2
‎08-19-2019 10:05 PM

I have 3 old stores that are past the trial period I decided not to open, and 1 active store.  I cannot figure out how to permanently remove the 3 old stores from my account?  When I try to enter the account in hopes of deleting them, I can't go anywhere without opting to buy a monthly package.  Help!?!

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Accepted Solution (1)
In response to Niqueggggg
Lilith
Shopify Staff
Shopify Staff
603 72 182
‎02-28-2021 06:48 PM

This is an accepted solution.

@Niqueggggg It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Permanent removal of an account from your login credentials

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 38 (38)
Limitlessboy7
Visitor
2 0 0
‎05-03-2020 12:29 AM

Hi,

I have the same issue. How can you help me out?

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Lilith
Shopify Staff
Shopify Staff
603 72 182
‎02-28-2021 06:52 PM

@dddd88888 I wanted to point you to the solution on the thread here to help you out.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tale14
Visitor
1 0 0
‎07-20-2021 09:47 PM

Hi @Lilith ,

 

i have the same problem - i would like to delete a store, but don't know how...

 

could you help me?

 

Thanks

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In response to Tale14
Lilith
Shopify Staff
Shopify Staff
603 72 182
‎08-01-2021 08:09 PM

@Tale14 Thanks for the post on the thread here. Because this is a public space I won't be able to authenticate you to review your store or accounts, but you can follow the steps here in my solution post to this thread. It will give you the steps to connect with our 24/7 live support team to securely authenticate you and assist with your request.

Lilith | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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