How to remove stores from your account

[rierie]

I have 3 old stores that are past the trial period I decided not to open, and 1 active store.  I cannot figure out how to permanently remove the 3 old stores from my account?  When I try to enter the account in hopes of deleting them, I can't go anywhere without opting to buy a monthly package.  Help!?!

[Lilith]

@dddd88888 I wanted to point you to the solution on the thread here to help you out.

[cameron2000]

Hey Lilith! I am having a similar issue with removing inactive stores from the past, how do I remove them? If you could help me out, that would be greatly appreciated! Thanks!

[Lilith]

Hi, @cameron2000! To securely have someone support you, you can use the steps here to get authenticated and speak with a live support member.

[Tale14]

Hi @Lilith ,

i have the same problem - i would like to delete a store, but don't know how...

could you help me?

Thanks

[Lilith]

@Tale14 Thanks for the post on the thread here. Because this is a public space I won't be able to authenticate you to review your store or accounts, but you can follow the steps here in my solution post to this thread. It will give you the steps to connect with our 24/7 live support team to securely authenticate you and assist with your request.

[OAHandmade]

Hello how are you? I also have this same issue. Thank you so much for your help 

[OAHandmade]

Hello how are you? I have the same issue. I'm trying to delete an inactive shop from my account.

Thank you so much!

[biggylavic]

I have to delete one of my store but HOWWWWW?

[Lilith]

@OAHandmade @biggylavic please refer to the solution post from February of this year for this thread.

[DB72]

Did you get a response on this? I've raised couple of queries on the same with helpdesk but not response.

[Lilith]

@DB72 were you able to review the solution to this topic? 

[AaliyahA21]

Can you send it to me? I want mine removed as well 

[bonie]

I would also like to close and remove 2 stores. Can you help? 

[Lilith]

@AaliyahA21 Please refer to the marked solution post in this thread. Thanks!

[Lilith]

@bonie  Please refer to the marked solution post in this thread. Thanks!

[thebeautybrov]

Hello

I would like to remove a store that is currently frozen and it tells me to choose a plan. I don't want any plan.

Can you please assist?

Thanks

[Hoodcartel]

That's a lot of b***bleep**. Every time I asked support, they always answered promptly. Care to mention, they even decided to fix the issue I was having om my behalf. But maybe you're addressing the issue in the wrong way. Being rude to them isn't helping either, you get me?

[ksuwik]

Customer support says that you "just have to wait 2 years" and voila, the inactive accounts will be gone 😄

That's the official solution, folks. Just wait a bit or use another email address.

[Yolande2]

Good day Can you please help me as well, also need deleting stores please