How to remove stores from your account

Solved
rierie
New Member
1 0 1

I have 3 old stores that are past the trial period I decided not to open, and 1 active store.  I cannot figure out how to permanently remove the 3 old stores from my account?  When I try to enter the account in hopes of deleting them, I can't go anywhere without opting to buy a monthly package.  Help!?!

Replies 36 (36)
Lilith
Shopify Staff
Shopify Staff
603 72 170

@dddd88888 I wanted to point you to the solution on the thread here to help you out.

Lilith | Social Care @ Shopify 
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cameron2000
New Member
6 0 0

Hey Lilith! I am having a similar issue with removing inactive stores from the past, how do I remove them? If you could help me out, that would be greatly appreciated! Thanks!

Lilith
Shopify Staff
Shopify Staff
603 72 170

Hi, @cameron2000! To securely have someone support you, you can use the steps here to get authenticated and speak with a live support member.

Lilith | Social Care @ Shopify 
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Tale14
New Member
1 0 0

Hi @Lilith ,

 

i have the same problem - i would like to delete a store, but don't know how...

 

could you help me?

 

Thanks

Lilith
Shopify Staff
Shopify Staff
603 72 170

@Tale14 Thanks for the post on the thread here. Because this is a public space I won't be able to authenticate you to review your store or accounts, but you can follow the steps here in my solution post to this thread. It will give you the steps to connect with our 24/7 live support team to securely authenticate you and assist with your request.

Lilith | Social Care @ Shopify 
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OAHandmade
New Member
2 0 0

Hello how are you? I also have this same issue. Thank you so much for your help 

OAHandmade
New Member
2 0 0

Hello how are you? I have the same issue. I'm trying to delete an inactive shop from my account.

 

Thank you so much!

 

biggylavic
New Member
1 0 0

I have to delete one of my store but HOWWWWW?

Lilith
Shopify Staff
Shopify Staff
603 72 170

@OAHandmade @biggylavic please refer to the solution post from February of this year for this thread.

Lilith | Social Care @ Shopify 
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DB72
New Member
1 0 0

Did you get a response on this? I've raised couple of queries on the same with helpdesk but not response.

Lilith
Shopify Staff
Shopify Staff
603 72 170

@DB72 were you able to review the solution to this topic? 

Lilith | Social Care @ Shopify 
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AaliyahA21
New Member
1 0 0

Can you send it to me? I want mine removed as well 

bonie
New Member
1 0 0

I would also like to close and remove 2 stores. Can you help? 

Lilith
Shopify Staff
Shopify Staff
603 72 170

@AaliyahA21 Please refer to the marked solution post in this thread. Thanks!

Lilith | Social Care @ Shopify 
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Lilith
Shopify Staff
Shopify Staff
603 72 170

@bonie  Please refer to the marked solution post in this thread. Thanks!

Lilith | Social Care @ Shopify 
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thebeautybrov
New Member
1 0 0

Hello

 

I would like to remove a store that is currently frozen and it tells me to choose a plan. I don't want any plan.

Can you please assist?

Thanks

Hoodcartel
New Member
1 0 0

That's a lot of b***bleep**. Every time I asked support, they always answered promptly. Care to mention, they even decided to fix the issue I was having om my behalf. But maybe you're addressing the issue in the wrong way. Being rude to them isn't helping either, you get me?