How to remove via in the email sent to the customers

2 0 0



I have tried using your method but it did not work.

I have bought the domain through Shopify and added v=spf1 ~all to TXT value in DNS settings but still I see via in the mail sent to the customers.

Do I need to wait for 24 hours to get it reflected ?


Please help 

Replies 4 (4)
Shopify Partner
333 11 42

Please take a look at this guide how to email customers on Shopify

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
Shopify Partner
2 0 0

This is a wrong answer. We want to remove in the mail sent to the customers




Shopify Partner
5587 1260 1166

Hello @stepincart 


'via' will be removed automatically after 24 hours, provided you have authenticated your 'custom domain based' sender email address correctly by entering the required CNAME and MX Records in your DNS Settings.


I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business

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4 0 7

Hi, can you please advise as to what the required records are? I am trying to remove "via" from my emails. Thanks