How to remove via shopify.com in the email sent to the customers

stepincart · ‎06-25-2020

Hi,

I have tried using your method but it did not work.

I have bought the domain through Shopify and added v=spf1 include:shops.shopify.com ~all to TXT value in DNS settings but still I see via shopify.com in the mail sent to the customers.

Do I need to wait for 24 hours to get it reflected ?

Please help

jasonavada · ‎06-29-2020

Please take a look at this guide how to email customers on Shopify

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.

indianslingshot · ‎06-16-2022

This is a wrong answer. We want to remove shopifyemail.com in the mail sent to the customers

GemPages · ‎12-23-2022

Hello @stepincart

'via shopifyemail.com' will be removed automatically after 24 hours, provided you have authenticated your 'custom domain based' sender email address correctly by entering the required CNAME and MX Records in your DNS Settings.

I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business

- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center

HRGalaxy · ‎09-29-2023

Hi, can you please advise as to what the required records are? I am trying to remove "via shopifyemail.com" from my emails. Thanks

How to remove via shopify.com in the email sent to the customers

How to remove via shopify.com in the email sent to the customers

GemPages - Build any high-converting store pages for any business

Community Blog Articles