How to reship a returned package to Canada due to customs declaration?

legor
Visitor
1 0 0

A package I shipped to Canada was returned by usps stating it needed a new customs declaration.  It is a toy, and the hs code is 9503.00.  

Customer paid for it, and since we fulfilled it, labeled it and sent it off -  how do we proceed to re-ship it within shopify's system, and can we re-coup the shipping cost, reprint a label, etc.?

Reply 1 (1)

Victor
Shopify Staff
2511 229 532

Hi @legor,

 

Your best bet is likely to recreate the order in a draft order, mark it as paid, and then from there you can generate a new shipping label. You can cancel the original order (without refunding it) so that your reporting remains accurate.

 

In terms of recouping the shipping costs, this is likely not possible but if you agree with the customer that they should pay for the second shipment attempt, you can add this additional shipping cost to the new draft order and issue them an invoice.

Victor | Social Care @ Shopify 
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