How to resolve bundle kit issues with international orders?

[kmondora]

KITS 

I use bundle app to create kits.  When a customer makes an order - it works like this...
* Kit Name is automatically fulfilled leaving only the components.

* The components of the kit are fulfilled and the shipping and packing list are sent to our fulfillment center. 

My fulfillment center cannot keep track of kits - so it's important we only send them the items they need to pull and pack. 

RECENT ISSUE INTERNATIONALLY

All of a sudden, my international orders are fulfilling the kit name as it should - but not leaving behind the components that "actually" need fulfilled.  It has created a nightmare for us as we have no way to edit it and are having to create labels in another program where we can't even associate the tracking number with the order. 

Anyone have a kit app that might fix this?

[Camila_s]

Hello @kmondora,

I'm Camila from Simple Bundles & Kits. I would like to present our app, which may help you find a solution for your fulfillment issues.

With Simple Bundles, you can modify how bundle items and bundle products are handled. The screenshot below shows some of the features the app counts on in version 1.0 to handle bundle orders.

When you have time, you can take a look at the article below, where you can see that we have the option to fulfill the bundle product to avoid passing it to our warehouse or fulfillment center. Automatically fulfill bundle SKUs.

Feel free to contact our support team, and we’ll be delighted to assist you with the setup!

Best,
Camila