How to resolve delayed account verification on an e-commerce platform?

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Hey Shopify Community! Need your help here. Been a Shopify user for 4+ years, already made thousands of dollars with Shopify without any issues. However, my account verification process has hit a snag. Submitted all required docs over a week ago, but no updates yet. Wondering if anyone has tips or has been in a similar situation? Your advice would be greatly appreciated! Thanks in advance. 🙏

Reply 1 (1)

Shopify Staff
1670 169 268

Hi, @Elmehdi12!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


It's great to hear about your successful journey with Shopify. Regarding your account verification process, after submitting the required documents, please keep an eye on your Shopify admin dashboard and email for any updates or requests for additional information. Typically, if no further details are needed, the hold on your account should be lifted as soon as possible. 


We appreciate your patience!

Mac | Social Care @ Shopify 
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