How to resolve inventory modification issues with dsers app?

[tahina1]

I've been stuck on this one problem for a couple days now and i genually don't know ho< to fix it.

I was needing to modify my inventory on some of my products and it says that i had to do it on the dsers app.

I go and modify what i needed to change on dsers, but when i go on my product on shopify, the quantity of the product has not changed, and i tried changing it directly on shopify to no avail, it just tells me that the quantity is ran on dsers, which I already changed.

If anybody had the same issue and resolved it i would like to know how you did it. 

Thank you for taking the time to read this and have a good day.

[PageFly-Theodor]

Hi @tahina1 ,
This is Theodore from PageFly - Shopify Page Builder App.

You're encountering a common DSers and Shopify inventory syncing issue. Here's how to potentially fix it:

1. Force Sync: Use the "force sync" or "manual update" option within the DSers app to trigger an immediate update. Allow up to 15 minutes for Shopify to reflect the changes.

2. Re-map Products: If a force sync fails, try deleting and then re-mapping the affected products in DSers. This can resolve issues caused by inconsistencies in the connection.

3. Check Connection Settings: Ensure your DSers app is properly connected to Shopify and has valid API credentials. Verify the connection is active and not disabled.

4. Contact DSers Support: If none of the above work, reach out to DSers support for further troubleshooting and potential solutions specific to known syncing issues.

Best regards,
Theodore | PageFly