How to resolve trademark infringement shutdown on my online store?

[SheriScraps]

My store has been shutdown by Shopify for trademark issues. They originally stopped my payouts, then eventually shut down the website even though I sent all the invoices they requested.

Here's the story:  Back on 11/30/23 I received an email from Shopify questioning the products from Disney, Harry Potter and Marvel. As requested, on 11/30/23, I immediately posted all the invoices (as requested) from the suppliers that I purchase these products from. Since then I've heard nothing. I've resent the documentation, contacted support, contacted our Attorney General and filed a complaint with the BBB.  The products I sell are not illegal and this should never have gotten to this point. It is the holiday season and my family depends on our sales to eat and survive. Apparently no one at Shopify cares about that because it's been six days and NOTHING from anyone. Just the standard, "they're working on it."  I'm fed up!  If anyone else has experienced this, please let me know. If enough of us have been scammed by Shopify and their fake "infringement" issues, I will consider filing a class action lawsuit. 

[SomeUsernameHe]

It sounds like you got a DMCA takedown request filed against you. You should have received an email with those details. Are you sure it was Shopify questioning your items? Web hosting providers usually just forward those DMCA requests to you and take down your site. But they are legally obligated to: https://www.copyright.gov/legislation/dmca.pdf

[SheriScraps]

It clearly came directly from Shopify and it was not a DMCA.