How to respond to a ticket from Shopify Support?

[Thomas-Aus]

Hi,

I tried responding to a ticket but didn’t receive a confirmation email. Instead, I only received the chat transcript from the support team. My store appears to be offline, and I urgently need it up and running for a demo.

Could someone assist me with this issue? Your help would be greatly appreciated.

Thank you,

[GadgetsNoob · Accepted solution]

What is the error when you access your Store URL? 

[StartupVisors]

Hi Thomas,

You can respond to that transcript email and it should be fine.

If the problem still persists, please share the screenshot of your chat transcript to let us help you better.

[Thomas-Aus]

Hi 

thanks for your help! It’s fixed now 🙂

[StartupVisors]

Glad that we were able to help you. 

If you can mark the solution as accepted that would motivate us further. 🙂