Solved

How to send shipping confirmation

Yu-Ching
Tourist
4 0 1

Hello!  I tried searching the discussion but couldn't seem to find what I needed...

 

I just fulfilled a customer's order but forgot to tick the "send notification" before fulfillment...  I can't find a way to send shipping confirmation in the customer order...  How can I do this once the order has been fulfilled?

 

Thank you in advance.

Accepted Solutions (2)

AmitGodoble
Shopify Partner
62 2 5

This is an accepted solution.

Hey @Yu-Ching

Let me help you in this issue. I'm sharing a link where you will definitely get the solution with some code (if needed) https://help.shopify.com/en/manual/orders/status-tracking/order-status-email

 

Also, let me know what happens. we will figure it out.

 

If this solution is helpful to you, do like and mark as solution.

 

Thank you

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-Was your question answered? Mark it as an Accepted Solution

View solution in original post

AvadaCommerce
Shopify Partner
3879 839 968

This is an accepted solution.

Hi @Yu-Ching,

 

You can click on edit the tracking to resend a shipping confirmation email to your customer. 

AvadaCommerce_0-1661405248019.png

AvadaCommerce_1-1661405296421.png

Your customer will receive a shipping update email.

I hope it helps.

banned

View solution in original post

Replies 17 (17)

AmitGodoble
Shopify Partner
62 2 5

This is an accepted solution.

Hey @Yu-Ching

Let me help you in this issue. I'm sharing a link where you will definitely get the solution with some code (if needed) https://help.shopify.com/en/manual/orders/status-tracking/order-status-email

 

Also, let me know what happens. we will figure it out.

 

If this solution is helpful to you, do like and mark as solution.

 

Thank you

-Was my reply helpful? Click Like to let me know!
-Was your question answered? Mark it as an Accepted Solution
Yu-Ching
Tourist
4 0 1

Thank you!

ajoyforever
Explorer
58 0 17

This does not work for the stated issue. If you forget to check "send customer a notification" this solution doesn't help for that - nor does re-entering tracking.

 

connollyrm
Visitor
1 0 0

The option to re-send the customer email is grayed out unless you changed the tracking number.

 

Here's what worked for me:

 

1 - Click on the three dots to the right of the green Fulfilled icon and select "Edit Tracking."

 

2 - Temporarily change the tracking number to a fictitious number and change the shipping carrier to "Other."

 

3 - Ensure the "Send notification email to customer" box is unchecked.  

 

4 - Click Save.

 

5 - Now edit the tracking information again.  This time, enter the actual tracking information and carrier.

 

6 - Now ensure that you check the "Send notification email to customer" box.

 

7 - Click Save.

 

 

 

ajoyforever
Explorer
58 0 17

Great hack. Will try this! 

AvadaCommerce
Shopify Partner
3879 839 968

This is an accepted solution.

Hi @Yu-Ching,

 

You can click on edit the tracking to resend a shipping confirmation email to your customer. 

AvadaCommerce_0-1661405248019.png

AvadaCommerce_1-1661405296421.png

Your customer will receive a shipping update email.

I hope it helps.

banned
Yu-Ching
Tourist
4 0 1
Hello @AvadaCommerce

Thank you SO much!
I had no idea that it was this easy; I suppose I wasn't looking hard
enough...

It worked perfectly.

Thanks again!
Yu-Ching
Tourist
4 0 1

Thank you so much!

It worked perfectly!

AmitGodoble
Shopify Partner
62 2 5

Happy to hear that you resolve your issue.

 

Best of Luck!

-Was my reply helpful? Click Like to let me know!
-Was your question answered? Mark it as an Accepted Solution
ShirleysHope
New Member
4 0 0

Hi,

I've purchased a shipping label directly from Shopify for the first time. As a result, the "Edit Fulfillment" option is not available. The resend option is not available in the Timeline as well since I failed to send it originally.

Is there another way, perhaps, that does not involve coding?

Thanks,

Sophie

 

EditFulfillment.gif

ajoyforever
Explorer
58 0 17

This doesn't work if you've already entered a tracking number for forgot to check "send notification" to customer.

ShirleysHope
New Member
4 0 0

Yes, thank you.

Shopify's "solution" was to send a separate email to the client containing the tracking info.

I guess it's irrelevant now as Shopify discontinues offering shipping labels.

nron1018
Tourist
5 0 0

It works if you "add another tracking number" and you can just add the same tracking number again. The email will send if you have it checked to send notification to customer.

ajoyforever
Explorer
58 0 17

Why would you recommend that? That solution does not work. The “send” button remains greyed out because the platform recognizes it’s same number as before, no changes. 

nron1018
Tourist
5 0 0

Click "add another tracking number" and add the same number. I just did it and it worked no problem.

ShirleysHope
New Member
4 0 0

Thank you for your reply.
I am aware of this solution. However, it does not work in the case where labels are purchased directly from Shopify. I've attached an image in my original question showing that the option to modify fulfillment/tracking is not available once the fulfillment process is done.

I've contacted Shopify Support directly and their suggested solution was to send a separate email to the customer notifying them of the tracking number.

Your solution is good when shipping is done outside Shopify.

 

nron1018
Tourist
5 0 0

Got it!