How to set up an online store without a phone number?

Amythyst
Visitor
1 0 5

Hi! I am brand new to Shopify and trying to set up my shop. When I try to enter the name it is saying I have to add a phone number. I don't have a business number, nor do I want a business number. All my business will be online, no customer should ever have a contact number for me, only email. How can I finish setting up my shop without a phone number? 

Replies 10 (10)

Nevs
Visitor
2 0 1

I agree, this requirement is troubling considering it would be made public.

benjamin28
Visitor
1 0 0

Same here, I'm wondering if you've managed to solve this problem?

sbryson
Tourist
13 0 0

I am also wondering about this, have you found a work around?

Imogen
Shopify Staff
1665 194 288

Hi there, @sbryson . Thanks for your question! Though you're being asked to provide a phone number, your phone number should not be made visible to your customers unless you choose to add it as a visible piece of contact information on your storefront! If you like, you can provide us a screenshot of where you're being asked to provide your number so we can provide a bit more clarity around why it's being requested!

Imogen | Social Care @ Shopify 
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sbryson
Tourist
13 0 0

Hello!

 

I cant take a screenshot due to personal details published, but it’s under Settings > Store Details > Under Profile it has Store Phone & Business Address. I actually don’t want either of those displayed due to personal information (as I don’t have a physical shop)

Emily
Shopify Staff
1336 102 193

Hi, @sbryson.

 

Thank you for reaching out! You do still need to fill in this information as we need a store address because that will also be the return address if you ship something and it has to get returned. I would recommend purchasing a PO box so that your home address isn't shared as the return address. 

Please let me know if you have any further questions! 

Emily | Social Care @ Shopify 
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sbryson
Tourist
13 0 0

Hello,

What about phone number? Is this published as well?

Shay
Shopify Staff
2906 452 592

Hi @sbryson 

 

Yes, your phone number would also be made available to any services with access to your business (third party apps, dropshipping providers, etc), shipping label providers (if using Shopify Shipping through your admin), and it may surface in banking statements also. Anywhere where someone or another business or service provider may need to contact you. 

Shay | Social Care @ Shopify 
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sbryson
Tourist
13 0 0

Thank you, I erred on the safe side and got new business phone and address.

Emily
Shopify Staff
1336 102 193

Hi @sbryson.

 

That was a great idea. Best of luck with your business! 

Emily | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog