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How to speak with our Shopify Account Manager

Closereach
Visitor
1 0 0

Hello, We would like to set up a meeting with our Shopify Account Manager to go over Shopify features and how to optimize our Shopify website. Is there a way to contact support and ask to speak to an agent that will walk us through website optimization and Shopify integration tools? 

Accepted Solution (1)

g33kgirl
Shopify Partner
390 109 143

This is an accepted solution.

Hi @Closereach, you can contact support using this link: https://help.shopify.com/en/questions#/contact

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Replies 7 (7)

g33kgirl
Shopify Partner
390 109 143

This is an accepted solution.

Hi @Closereach, you can contact support using this link: https://help.shopify.com/en/questions#/contact

If you found my answer helpful, please LIKE and ACCEPT.
buymeacoffee.com/g33kgirl
If you're not comfortable with code, please modify code files at your own risk.

Nick
Shopify Staff (Retired)
4531 434 1025

Hi @Closereach,

Nick here from Shopify. 

@g33kgirl linked the support contact page to you, but if you want to avoid any verification questions at the beginning of your interaction you can go to the log in aspect of the process to log in from your store credentials to make that aspect of the interactions smoother. Other than that though, this is the place. 

05-21-g738m-2h7ew

Let me know if you have any questions here too! 

Thanks, Nick

To learn more visit the Shopify Help Center or the Community Blog.

Grace047
Visitor
1 0 0

Hi, i can't find an email or a way to speak to a Shopify account manager?

Nick
Shopify Staff (Retired)
4531 434 1025

Hi @Grace047,

Are you on the Shopify Plus plan or one of the other plans? Only stores on the Shopify Plus plan have an account manager. The best way to talk to someone for help if you aren't on Plus is to contact the support team from here

To learn more visit the Shopify Help Center or the Community Blog.

TheGameSteward
Explorer
61 3 170

Hi Nick, we are a Shopify Plus Store.  How do we contact our Account Manager? 

Dan Kaplan
TheGameSteward
Explorer
61 3 170

Hi Nick,

 

We didn’t see your reply - we are a Shopify Plus Store.  How do we contact our Account Manager? 

Dan Kaplan
TheGameSteward
Explorer
61 3 170

Hi,

We are a Shopify Plus Store.  We were assigned a Dedicated Merchant Success Manager on December 5th after posting here, but we just learned through outside channels that our Dedicated Merchant Success Manager was rifed last week.  How do we get assigned a new Dedicated Merchant Success Manager? 

 

Thanks,

 

Dan

Dan Kaplan