All things Shopify and commerce
Hi,
I’ve been running my e-commerce store for almost a year now.
As part of my regular analytics work, I started noticing a number of abandoned carts.
After a closer look, I realized they were bots. They were using legitimate addresses, but I could tell from the emails that they all had the same domain name — all of them were using protonmail.com.
They never completed any orders, but it was annoying and started affecting my abandoned cart flow in Klaviyo.
By coincidence — or possibly due to an attack on my site — I’ve discovered a solution that has worked ever since.
A few days ago, my website suddenly became very slow and no customers were able to place orders. This went on for two days and was obviously very frustrating.
I noticed my LCP count jumped from the usual 1,000–4,000 to 26 000 LCP on the day the site slowed down. I hadn’t made any changes or updates to the site, so I still think it might have been some kind of attack?
Anyway, I eventually tried switching to an older theme version, and that made the site work again!
And since then, I haven’t had any abandoned carts from bots.
I’m not sure if this will solve the bot issue for you, but it worked for me! Hope it helps! 🙂
To keep the bots out of my Klaviyo flow, I added a filter:
and
Email doesn’t end with protonmail.com
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