How to stop continuous fake orders on my online store?

[Umerbarlas]

A scammer has done something to my store, most probably a bug that i have been receiving fake orders, 4 orders every 1 minute continuously. 

i have change my theme, disabled the order form and even the domain yet nothing happened.

Please help  

[HappyPoints]

Hi @Umerbarlas 

You should use an app to protect your store against bot attacks. One of the apps I recommend using is Shop Protector. The app has checkout bot protection which gives you complete control to block bot based checkouts.

Best Regards,

[Maz]

Hi @Umerbarlas!

This does sound like typical bot behavior as mentioned by @HappyPoints.

Do you happen to have a screenshot of the orders in question so that we can take a look at the names? In any case, there is no cause for alarm here. Bots are able to create multiple customer accounts and abandoned checkouts, however we are unable to fully block them from your store, there's no easy means for a computer program to separate a bot from a real life customer.

That being said, here are some suggestions on how you can reduce bots on your storefront. Enable spam protection by going to online store > preferences > spam protection:

• Customer account creation/login/password reset
• Newsletter email address entry + blog comment entry
• Captcha at checkout (Plus merchants only)

Another option to look into is installing bot protection apps on your store. There is a wide range at this link here for you to take a look at. Shop protector mentioned below comes with a 14-day free trial to get you started! 

I'd love to hear more about your Shopify Journey, are you a partner developing a store for a client?