How to stop the new order notifications going to the Gmail promotions tab?

[Flag_Seller]

The new order notifications started showing in the Gmail promotions tab since this week. We don't have Gsuit or google workspace or whatever so we cannot whitelist shopify email servers. Very annoying every time we have to check the promotions tab. Anyone got a solution really working with a normal gmail account? 

[Zworthkey]

@Flag_Seller 

Welcome to Shopify Community.
You have to Disable the Your Browser's Notification.

[Flag_Seller]

thanks for the reply, It is not the browser's notification.  It is the email notification of new orders automatically sent by Shopify email servers. 

[drooke404]

@Flag_Seller 

Hi there.

I couldn't quite understand if you mean your store's notifications or your the notifications that your customers receive after creating order in your store.

If you mean your own notification here is an article on how to disable your promotion tab 

https://support.google.com/mail/answer/3094499?hl=en-CA&co=GENIE.Platform%3DDesktop

If you mean your customer's notification: Shopify advises that " 

• We are seeing some promotion folder placement with Gmail due to some COVID related emails being sent through our platform. We are working diligently to address this issue and prevent further promotion from being sent." 
• What you can do - encourage your [Gmail]** recipients to check their spam folders (“Junk Email Folder” for Gmail users) for your emails and mark the emails as “It’s not junk”. If the mail is not in the spam folder, it’s possible that the email may be caught in a temporary processing delay, or has been deleted by Gmail if the message is > 10 days old. This action of rescuing emails from the junk folder will significantly help Gmail's filtering algorithms learn that this is legitimate mail that should be placed in the inbox.

Kind regards,

I hope I was helpful.

[drooke404]

Hi there. 

I am seeing some promotion folder placement with Gmail due to some COVID related emails being sent through our platform.

In order to combat that - 

encourage your gmail recipients to check their spam folders (“Junk Email Folder” for Gmail users) for your emails and mark the emails as “It’s not junk”. If the mail is not in the spam folder, it’s possible that the email may be caught in a temporary processing delay, or has been deleted by Gmail if the message is > 10 days old. This action of rescuing emails from the junk folder will significantly help Gmail's filtering algorithms learn that this is legitimate mail that should be placed in the inbox.

[Flag_Seller]

Thanks, but the promotion tab and the junk mails are two different things. We understand that this is actually an old question which has been asked a couple of times in the community. but no proper solution so far. 

[Flag_Seller · Accepted solution]

Okay, we've finally figured out a temporary solution to keep the new order notification emails to the primary tab. Here are the detail steps.

1. Search "[xxyour_domain_namexx] Order" (with the quotation marks) in your gmail, and then click on the right side "show search options" button.

2. Click on the "create filter" button at the bottom

3. Select the "Primary" option in the "Categories as". Done

4. It's back now

It seems that this is the only way we've found so far to tell Gmail to keep this type of emails in the primary tab.