A customer purchased our product. Due to a system-generated risk alert, we requested photos of her ID, the last four digits of her bank card, and a bank transaction screenshot for verification.
- Once verified, we proceeded to ship the product.
- However, after the shipment, the customer decided she no longer wanted the product.
- Consequently, we intercepted the vehicle and returned it to our warehouse, informing the customer of a handling fee for the return process. Despite agreeing to this fee, the customer later initiated a chargeback.
- In this situation, considering the shipping information does not indicate the customer received the bike, how should we present our evidence in the chargeback dispute to strengthen our position?
- Since we've never won a chargeback dispute on Shopify, I'm curious about the critical factors or criteria Shopify uses to resolve such disputes.
Your assistance in this matter would be greatly appreciated. Thank you!
