How to sync online and offline store loyalty programs?

[jsuv]

Hi,

I would like to implement memberships or loyalty programs which can sync with my online Shopify store and offline retail store. For example, customer can collect points via online stores and redeem them at retail stores or vice versa. Could anyone share the experience or procedure related to this?

Appreciate that.

[Anshul_arora]

Hello Jsuv,

I understand you are looking to provide membership & loyalty programs for your customers.

I assume the members will earn points on purchasing products or their orders.

Kindly take a look at the below mentioned shopify app -:

- https://apps.shopify.com/simplee-memberships

I hope the app helps you and fulfils all your needs. However, if the app does not suit all your requirements, then I suggest you to go with a custom solution.

Please share if you have any query or need assistance in developing a custom solution/Shopify custom app.

Thank you.

[Iris]

Hi @jsuv ,

Thank you for reaching out to the Community! I'm happy to provide some guidance with locating the best loyalty app for your shop.

 Many Shopify’s integrated loyalty apps let customers collect and redeem loyalty rewards when shopping with you both online and in store.For a complete list, please check out the Shopify App Store but have gone ahead and suggested a few of our highest rated loyalty program apps:

• Smile: Rewards & Loyalty - It's suitable for both online and in-store shopping and can manage rewards across multiple websites
• Yotpo Loyalty & Rewards 
• Loyalty Program, Wishlist +3

Please let me know if you have any other questions or concerns!

[Loloyal-Isabel]

Hi @jsuv 

Loloyal: Loyalty & Referrals is a good choice for you. It supports Shopify POS services. Its loyalty program works both online and offline. Moreover, it has free plan and is easy to use.

How to set up Loloyal Loyalty on Shopify POS:

Once Loloyal Loyalty and Shopify POS are installed, you can follow the steps below.

1. On your mobile device, open Shopify POS from your home screen.
2. From the POS home screen, tap add title
3. Tap the App option from the list
4. Select Loloyal from the apps screen

And you're done! You should now see a Loloyal Loyalty title on the apps screen.

How customers earn points through in-store POS orders:

Customers can also earn points by making in-store purchases on the POS system. Once the customer has an account on your store they will earn points for in-store orders. To ensure they receive their points, just make sure to add them to the customer profile.

How customers spend points through in-store POS orders:

Each time your customers check out, when you add their name to the cart, their points balance will be displayed on the Loloyal title.

You can check more details in the Help Center of Loloyal, or contact customer services from Loloyal. 

Loloyal: Loyalty & Refferals: https://share.channelwill.com/app/3364eeb1adac5b5PMC

Thanks a lot.😉

[parth_7]

Hi @jsuv 

I have a offline + online store and i use 99minds Loyalty. My customers are able to collect and redeem their points in store + online. The setup is super easy and it takes hardly 15 minutes to create a really flexible and simple loyalty program which is omnichannel

[maxcrosse]

Hi Jsuv,

Which POS system do you use? If you're looking for a loyalty platform that connects your POS system (not based on Shopify) with your Shopify eCommerce, I would suggest trying Marsello. In addition to its omnichannel loyalty features, Marsello helps you manage your entire customer marketing activity from one platform.

If you'd like to learn more, here is a link to Marsello on the Shopify App Store.

POS integrations: Shopify POS, Lightspeed, Cin7, Heartland Retail

Please feel free to reach out if you have any questions!

[BON_Loyalty]

Hi @jsuv, 
BON Loyalty perfectly aligns with your needs. It seamlessly integrates online and offline stores for a cohesive experience:

• For online customers: They can effortlessly earn points through online purchases and many more actions. Sellers just need to redeem and apply discounts directly to the bill using POS devices.

• For in-store customers: All in-store customers, even guests can collect points with offline purchases. To redeem these points for rewards, customers simply need to create an account on your store.

For further details, you can explore our documentation on How to use BON for POS system. Alternatively, you can find BON Loyalty on the Shopify App Store.

Feel free to reach out if you have any other questions or concerns!