How to transfer a domain to Shopify from Webador?

[koreangleam]

hello! I want to transfer a domain I already have to Shopify but webador says I have to ask Shopify for their IPS and I don't know how to communicate with them. does anyone know?

[Shay]

Hi @koreangleam 

I'd be happy to help with this! I first need to clarify what you are wanting to do with your domain. Are you:

A: Transferring the domain hosting to Shopify? So that Shopify manages your domain subscription instead of Webador. 

or

B: Wanting to update the DNS of your domain so that it points to your new Shopify store? Keeping the domain hosting with Webador. 

For option A, this can be done by unlocking the domain with your webhost and using the "transfer domain" option in your admin under Settings > Domains > More actions. You can get additional details about this in our Help Center: Shopify Help Center | Transferring a domain.

For option B, you will need to update your DNS records with your domain host so that the domain can point to your Shopify store. The DNS records for this process are located in our Help Center as well, but I'll include them here for you also: Shopify Help Center | Connect domain manually. 

• Point the A record to the Shopify IP address 23.227.38.65.
• If necessary, change the Host name to the @ symbol.
• Delete any other A records on the domain if there are any present.
• Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.
• Save your changes.

Note: You will see a DNS error message in your admin up to 48 hours after connecting the domain to Shopify. This is expected behavior until the new DNS information propagates. If the error lasts longer than 48 hours please contact support to let us know! 

Let me know if you are still having any issues or need support with your domain. I'm happy to help!

[koreangleam]

There is another A but I cannot delete it. There is not a choice to delete the A. What should I do?