Re: how to unfulfill an already fulfilled order

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how to unfulfill an already fulfilled order

Shopruse
Visitor
3 0 0

hi i am trying to print a shipping label for an order that i already marked as fulfilled. is there a way to override this so i can print a shipping label?

Accepted Solution (1)

Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

A similar topic was answered here

https://community.shopify.com/c/shopify-discussions/how-to-print-shipping-labels-if-order-is-marked-...

Also, check this article
https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own#cancel-a-fu...

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

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Replies 4 (4)

Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

A similar topic was answered here

https://community.shopify.com/c/shopify-discussions/how-to-print-shipping-labels-if-order-is-marked-...

Also, check this article
https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own#cancel-a-fu...

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Dee_Wilkerson
Tourist
11 1 7

UPDATE: I have figured it out...the correct way is to select the 3 dots to the right of where it says "Fulfilled" and then select "Cancel fulfillment."

The steps provided in both of the links that were given by @Nick_Marketing are no longer an option within Shopify. Is there a "new" way to do this? Thank you for any advice you might have!

windycityscents
Visitor
1 0 0

This solution no longer works.  Is there another way to unfulfill an item so that I can print the shipping labels?

Peter_Shank
Shopify Partner
1 0 1

I just now asked the Shopify chatbot about this, and it replied with this:

"To add a fulfillment to an already fulfilled order, you'd need to create a new order for the additional items."

I find this extremely frustrating.  I expect a response more professional than, "Oh, you need to amend, or update, or change an order?  No problem!  Just create a new unrelated order."   It's not a good solution; I don't want the activity for one order split into to two or more order records. I realize I can "post" a comment about what's happening, and I can cross-post the comments in the two orders, with each corresponding order record, but I shouldn't have to.   Shopify has removed functionality.