how to unfulfill an already fulfilled order

[Shopruse]

hi i am trying to print a shipping label for an order that i already marked as fulfilled. is there a way to override this so i can print a shipping label?

[Nick_Marketing · Accepted solution]

A similar topic was answered here

https://community.shopify.com/c/shopify-discussions/how-to-print-shipping-labels-if-order-is-marked-...

Also, check this article
https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-your-own#cancel-a-fu...

[Dee_Wilkerson]

UPDATE: I have figured it out...the correct way is to select the 3 dots to the right of where it says "Fulfilled" and then select "Cancel fulfillment."

The steps provided in both of the links that were given by @Nick_Marketing are no longer an option within Shopify. Is there a "new" way to do this? Thank you for any advice you might have!

[windycityscents]

This solution no longer works.  Is there another way to unfulfill an item so that I can print the shipping labels?

[Peter_Shank]

I just now asked the Shopify chatbot about this, and it replied with this:

"To add a fulfillment to an already fulfilled order, you'd need to create a new order for the additional items."

I find this extremely frustrating.  I expect a response more professional than, "Oh, you need to amend, or update, or change an order?  No problem!  Just create a new unrelated order."   It's not a good solution; I don't want the activity for one order split into to two or more order records. I realize I can "post" a comment about what's happening, and I can cross-post the comments in the two orders, with each corresponding order record, but I shouldn't have to.   Shopify has removed functionality.

[ZuGreen]

The only work around I could find after messing with it for an hour was to fulfill the order, then immediately go and unfulfill it. You should be able to print a label then. At least that's what worked for me.