Re: Huge sales decrease these last 15 days - user disappeared at checkout process

Huge sales decrease these last 15 days - user disappeared at checkout process

Niki-MPL
Tourist
4 0 1

Hi everyone,

hope you are all doing great ! 
These past 15days, we have noticed huuuuuge drop on sales, very low conversion. 
it seems that user just STOP at checkout process. 
traffic is normal, and sessions too . 

but sales totally gone ( less than 10 or usually , we are around 20-30 ) 

We need your light here 🙂 monpanierlatin.co.uk

thank you in advance 

Replies 3 (3)

lisaflkc
Tourist
8 0 2

us as well, almost exactly as you describe...from 30-40 orders daily to 10-15!  I am checking everything I can think of...(meanwhile my ads claim they are still delivering a good ROAs?)  I wish I had an answer or theory, but none yet.  I will be hoping someone responds to your post with helpful info, but always good to find out if others are having similar experience-

Niki-MPL
Tourist
4 0 1

hi, thank you for your time and response , 
we are running ads, and our normal sales are around 25-30 orders daily basis average, 

we contacted also shopify support, and they said there was some indexation status on the ckeckout page they did, 

last couple days, numbers were back but not as normal as previously , but they are back slowly 

Apurva06
Tourist
8 0 2

Hi @Niki-MPL 

I just checked your website. Couldn't find any blockers in the checkout flow. Few things that you can check - 

  1. Since your users are stopping at the checkout, could prices be an issue? Are these products available at lower prices somewhere else? 
  2. Check your checkout flow on your most common browsers/devices and see if anything is blocking it? 
  3. Can you make some calls to people who abandoned your checkout? If there's a major issue they might be able to tell you and this could lead to a faster solution. 

 

Let me know how this goes please.

Apurva Chawla

Founder, ConvertWise

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