Hundreds of payouts stuck on pending for 2 months. Not a single email or notification.

[hcp-marketing]

Can someone please tell me why and how can this be fixed? 

I need this escalated with Shopify's payouts team. 

[Victoria · Accepted solution]

Hi, @hcp-marketing.

Welcome to the Shopify Community, and thanks for posting your question.

We're sorry to hear that your payouts have been pending during this time. 

To set expectations, our Community Team is here to help guide you, but for your privacy and security reasons, we do not have access to accounts, tickets, or personal information. This policy is in place as we are unable to authenticate accounts or verify personal details securely via the community. If your inquiry requires accessing your account or personal data, we kindly ask you to create a support request directly through the Shopify Help Center. This ensures that your information remains confidential and is handled securely. 

[lovellysea]

did you ever get help? I am having the same issue!

[hcp-marketing]

This was resoved last week. Be patient and keep raising it with their
support team.

[paladinsafetyll]

I am also having this issue. No payouts since June 2024 and I have been asking for updates every couple days since 09/09/2024. Still no resolution and no one will give me an update. "It has been escalated. Please wait for the specialist team to contact you."