I am not receiving emails from my website's contact form

rubberbands
New Member
6 0 0

I use: Google Workspace

Shop: https://citmtech.com/

 

I am experiencing an issue where I do not receive emails when a customer fills out the contact form. I have changed both the store email and the sender email to the address where the emails should be sent. I conducted a test by sending an email from my private email address to the store address to rule out issues with my email environment (the email was received successfully). Do you know what could be causing this problem?

Reply 1 (1)
rubberbands
New Member
6 0 0

Do you mean the mail support team of Google Workspace or the mail support team of shopify? What kind of test did you do to see what properties are missing? and what do you mean with properties like DNS records?