All things Shopify and commerce
Hello I am unable to access my store.
My store URL
https://azaria-lagos.myshopify.com/
After logging in, I get this screen
See screenshot attached
Hi @Kod
This error indicates that your account (email) does not have permission to access the Shopify store you're trying to log into. Here’s how you can troubleshoot:
Confirm admin access: Ensure the email you're logging in with is an authorized admin or staff account for this store. If not, contact the store owner and ask them to grant you the necessary permissions.
Switch accounts: Click the switch accounts button and log in using the correct email account that has permissions for the store.
Ask store owner: If you believe this is the correct account, ask the store owner to double-check your permissions under "settings" → "users and permissions" in Shopify.
Clear cache and try again: Clear your browser's cache and cookies, then try logging in again.
Contact shopify support: If you're unable to resolve the issue, reach out to Shopify Support. Provide them with the store URL and your email, and explain the problem.
If this was helpful, hit the like button and accept the solution.
Thanks
2m ago Learn the essential skills to navigate the Shopify admin with confidence. T...
By Shopify Feb 12, 2025Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025