I am unable to access my store backend, when I login It tells me problem loading this page

I am unable to access my store backend, when I login It tells me problem loading this page

Kod
Visitor
1 0 0

Hello I am unable to access my store.
My store URL
https://azaria-lagos.myshopify.com/
After logging in, I get this screen
See screenshot attached
Screenshot 2025-01-07 140723.png

Reply 1 (1)

LitExtension
Shopify Partner
4892 1004 1171

Hi @Kod 

This error indicates that your account (email) does not have permission to access the Shopify store you're trying to log into. Here’s how you can troubleshoot:

  1. Confirm admin access: Ensure the email you're logging in with is an authorized admin or staff account for this store. If not, contact the store owner and ask them to grant you the necessary permissions.

  2. Switch accounts: Click the switch accounts button and log in using the correct email account that has permissions for the store.

  3. Ask store owner: If you believe this is the correct account, ask the store owner to double-check your permissions under "settings" → "users and permissions" in Shopify.

  4. Clear cache and try again: Clear your browser's cache and cookies, then try logging in again.

  5. Contact shopify support: If you're unable to resolve the issue, reach out to Shopify Support. Provide them with the store URL and your email, and explain the problem.

If this was helpful, hit the like button and accept the solution.
Thanks

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify
Contact us:
- Email: contact@litextension.com