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I am unable to purchase any plan due to unauthorization of UPI and debit card also . What can I do?

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I am unable to purchase any plan due to unauthorization of UPI and debit card also . What can I do for this . How can I authorise UPI or card for billing because my free trial is expiring tomorrow. I have changed other UPI also . But not succeed 

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Shopify Staff
Shopify Staff
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Hi @RamD 


Thanks for reaching out here - welcome to the Shopify Community.


I understand that you are having some issues when trying to add a payment method for your Shopify subscription.


You mentioned that it was due to 'unauthorization of UPI' - are you seeing any specific error messages or issues when trying to set up UPI on your store? We have some information here on our help center that explains how UPI is set up for merchants in India. Feel free to check that out, as it may help to resolve your issues.


You also mentioned that a debit card didn't work. In general, the card must be co-branded by Visa, Mastercard or American Express. Feel free to check out the various requirements for billing payment methods on Shopify here


If you still require assistance even after checking out the above resources, then please reach out to our support team directly via our help center here, so that we can authenticate you and take a closer look at what is happening. Here on the Shopify Community forums, we cannot access any of your account or billing information, so we can only provide general information and advice.


Are you brand new to Shopify and about to complete your free trial? I would love to hear more about how it went. We have an excellent YouTube video here which explains the steps involved in creating a new store and getting it ready to make sales - it's a great resource for new merchants!


Rick | Shopify 
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