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I believe I've been scammed, help getting my money back or investigate?

LouistheHelms
Visitor
3 0 0

I recently made a purchase from one Hobomon (off of hobomon.myshopify, which is now down) and I believe it was not legitimate. My order has not even shipped yet according to the order status, and I find it highly suspicious that the website went down after I only bought the item three days ago.

Also, my order was listed as order# 1001, which I've learned meant I was the first person to order something from the store. This is yet another red flag that I belief points to the store having been a scam. Hopefully I'll get some help with this. If not, I'll most likely take it up with my bank and be able to get my money back through them.

Accepted Solution (1)

StephensWorld
Shopify Expert
1170 128 294

This is an accepted solution.

If you can't get in touch with the owner of the store (you should of received an order confirmation email, that includes the email of the store owner - or their support email address), then you should contact your bank (or credit card company) to initiate a chargeback. 

 

In the future, I'd recommend not purchasing from stores that don't have a custom domain name. If the store still uses a '.myshopify.com' URL, then it's probably not fully set up yet, or is inactive. It also helps to research reviews for stores before purchasing from them -- this is good practice for any purchases online (not just Shopify stores).

 

Seeing as how the store is no longer available (if you go to hobomon.myshopify.com), it's likely that Shopify has already acted against the store owner, hence the closure. 

 

I'm sorry to hear that this happened to you. I wish you luck in getting in contact with the store owner, or else filing a successful chargeback. 

★ Did my post help? If yes, then please like and accept solution. ★

Hire me for your Shopify project @ stephens.world | support@stephensworld.ca

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Replies 6 (6)

StephensWorld
Shopify Expert
1170 128 294

This is an accepted solution.

If you can't get in touch with the owner of the store (you should of received an order confirmation email, that includes the email of the store owner - or their support email address), then you should contact your bank (or credit card company) to initiate a chargeback. 

 

In the future, I'd recommend not purchasing from stores that don't have a custom domain name. If the store still uses a '.myshopify.com' URL, then it's probably not fully set up yet, or is inactive. It also helps to research reviews for stores before purchasing from them -- this is good practice for any purchases online (not just Shopify stores).

 

Seeing as how the store is no longer available (if you go to hobomon.myshopify.com), it's likely that Shopify has already acted against the store owner, hence the closure. 

 

I'm sorry to hear that this happened to you. I wish you luck in getting in contact with the store owner, or else filing a successful chargeback. 

★ Did my post help? If yes, then please like and accept solution. ★

Hire me for your Shopify project @ stephens.world | support@stephensworld.ca

LouistheHelms
Visitor
3 0 0

As a matter of fact, I have already emailed the email provided with the order confirmation receipt, hobomon@skiff.com, and have not received an email back. Granted, in my email I was slightly inflammatory and accusatory. 

As long as this shop owner does not use my debit card information further, I don't believe I need to take it up with my bank in order to get the money back, as my purchase was only $70 in cost. I may contact them anyway in order to let them know of the dubious purchase, and if I receive a charge back then that would be a welcome solution.

I am knew to Shopify shops, so I did not know about that fact about the domains. I will definitely keep that in mind if I purchase through a Shopify shop in the future. Thanks for the advice, I appreciate it.

StephensWorld
Shopify Expert
1170 128 294

Hey @LouistheHelms 

 

I'm happy that my post could help a bit. 

 

If the store owner doesn't get back to you soon, then definitely contact your bank (or credit card company) to initiate a chargeback. Even if the money isn't a big deal, the principal still matters. Guys who try to act dishonestly on the internet shouldn't be rewarded (or get away with shady stuff). 

 

I just want to also clarify -- the overwhelming majority of Shopify stores are legit. Shopify as a platform does a really good job at keeping the bad actors off of the platform. If you find yourself browsing a Shopify store in the future, just make sure they have a custom domain and at least a few good reviews, and you should be safe to purchase from them. There are 2m+ Shopify stores -- with that number of stores, there's going to be a few 'bad guys' out there, but almost all of the merchants on Shopify are honest, respectable business folk. Don't let this poor experience sour your opinion of the platform or others' stores! 🙂

★ Did my post help? If yes, then please like and accept solution. ★

Hire me for your Shopify project @ stephens.world | support@stephensworld.ca

jlnelson0
Visitor
1 0 0

I had the same issue - purchased an item from a seller and now the shop is pulled down and Shopify will not allow me to submit a form because the url of my confirmation of purchase now leads to a '404 webpage not found' error.  I did initiate a fraud dispute with my credit card company and I anticipate my $190 will be refunded but I am disappointed in Shopify, I no longer trust the platform and I'm deleting the app.  A platform like this should do some minimal effort to verify the legitimacy of their sellers or provide some kind of protection to buyers.  

LouistheHelms
Visitor
3 0 0

Sorry to hear that you're in a similar situation, nelson. I just recently got a response a few weeks after reporting the fraud to my bank, and my payment was refunding and the bank is looking into it for me. Hopefully you get similar compensation from your credit card company!

Lindberg007
Visitor
1 0 0

This also happened to me through tranquilsanas.myshopify.com    I will never order anything from a Shopify store again there is no accountability from Shopify to guarantee there customers don’t get scammed. First time I have ever ordered from Shopify and it was a scam.  What a bunch of **bleep** $550 my bank has to not figure out