Re: I bought a domain but gets error that says "A store with that domain name already exists&qu

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I bought a domain but gets error that says "A store with that domain name already exists"

rappix
Tourist
3 0 1

Please help me, I am getting this error on freshly bought domain name using godaddy. Thanks in advance.

 

This domain is currently managed by a different shop.
You may contact support to transfer the domain to this shop, and initiate the transfer afterwards.

Accepted Solutions (2)
Holly
Shopify Staff (Retired)
687 74 157

This is an accepted solution.

Thanks for confirming that, @rappix !

 

Can you try connecting the domain now and let me know how it goes? You can do so under Online Store > Domains > Connect existing domain.

 

I look forward to your reply!

 

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Ren
Shopify Staff (Retired)
1032 66 155

This is an accepted solution.

Hi @house-of-rs

Any type of work with domains such as propagation can take a while to complete. It may be that your store is still recognizing the domain even though it was removed/disconnected. 

It may also need to be re-connected directly in your third-party dashboard. Please review our help document for connecting third-party domains manually here. 

If your domain issues persist after this time, please be sure to get connected with our support on this page here so the team can help you out! Have the following details ready:

 

  • Your physical, or postal address
  • Your Shopify account email address
  • The last four digits of the credit card you are using with Shopify 
  • Proof of purchase for the domain you would like to use. This could be a screenshot with your name and the domain name from the domain registration account or an email receipt is needed for verification)

Let me know if I can assist any further.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 57 (57)

Amucham123
Visitor
1 0 0

Please am currently faced with this issue , please kindly help me resolve it Screen Shot 2022-10-03 at 10.06.28 PM.png

mescex
Visitor
2 0 0
I contacted Shopify through its support mail and they helped me out.
Ren
Shopify Staff (Retired)
1032 66 155

Hi @Amucham123

You'll want to contact our Help Center for assistance with this. Please see the reply above yours for details on how to do this. 

If there is anything else I can assist with, don't hesitate to ask.

To learn more visit the Shopify Help Center or the Community Blog.

Robotkingster
Visitor
2 0 0

Hello My Name is Jacob I’ve recently bought a new domain and when trying to link it to my Shopify it says that it’s already being used, please email me at robotkingster@gmail.com and I have proof that I bought the domain from google. Thank you.

Ren
Shopify Staff (Retired)
1032 66 155

Hi Jacob, 

Great news that you have proof of your domain purchase. To proceed with retrieving your domain, 

please get connected with our support on this page here with the following details ready:

 

  • Your physical, or postal address
  • Your Shopify account email address
  • The last four digits of the credit card you are using with Shopify 
  • Proof of purchase for the domain you would like to use. This could be a screenshot with your name and the domain name from the domain registration account or an email receipt is needed for verification)

Thank you!

To learn more visit the Shopify Help Center or the Community Blog.

ImBobby
Visitor
1 0 0

@Ren 
Hallo I'm also having a same problem
For my shopify I already tried to put all the CNAME , TXT
But for the result my domain can't be move to the shopify
Could you please help me how to solve the TXT problem for connecting the existing domain ?
Please assist me from my email : imbobby70@gmail.com

Thank you

calrepclothing
Tourist
5 0 6

where you able to solve it? I am having the same problem.

Blair
Shopify Staff
2067 273 253

Hi @rappix & @calrepclothing,

 

Thanks for reaching out to the Community! I'd be happy to share some additional guidance on how you can get this resolved. 

 

As you are receiving that error, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account-specific information through the Community. They will be able to verify the domain is yours and provide addition support on how you can get it successfully connected to your shop. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog