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I bought a new domain and although I verified my email it gives domain error

sheeforshe
Tourist
5 0 1

I bought a new domain and i am having an error code, I don't know how to fix this

 

 

  • Error fetching domain A record:
  • Error fetching domain CAA record: 
  • Error fetching domain DNSSEC record:
  • Error fetching domain nameserver record: 
Accepted Solution (1)

Blair
Shopify Staff
1954 258 229

This is an accepted solution.

Hi @sheeforshe,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your domain, to ensure it gets resolved. To gather a bit more information, could you please share where the domain was purchased? 

 

If this is a third-party domain, you will want to confirm that the DNS Records are correctly pointing to Shopify. To learn more about this, you can check out our Connecting Third-Party Domains document as it touches on this further. These DNS Records include: 

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com

 

As it looks like those records are currently blank, you will want to make those adjustments and allow for 48 hours to pass. If you're unsure where to access those records, you can connect with your third-party domain provider. They will be able to provide further assistance with getting those updated. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Blair
Shopify Staff
1954 258 229

This is an accepted solution.

Hi @sheeforshe,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your domain, to ensure it gets resolved. To gather a bit more information, could you please share where the domain was purchased? 

 

If this is a third-party domain, you will want to confirm that the DNS Records are correctly pointing to Shopify. To learn more about this, you can check out our Connecting Third-Party Domains document as it touches on this further. These DNS Records include: 

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com

 

As it looks like those records are currently blank, you will want to make those adjustments and allow for 48 hours to pass. If you're unsure where to access those records, you can connect with your third-party domain provider. They will be able to provide further assistance with getting those updated. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sheeforshe
Tourist
5 0 1

Hello,

 

Thank you for your response, i bought my domain from shopify. And these are the current errors I am receiving although I fixed everything you mentioned here. I attached the errors here:

 

4FC29DF5-0E28-41EA-A019-0057F68AE149.jpeg