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I bought a new domain and getting this error This domain is already connected to another Shopify

thussain520
New Member
2 0 1

I bought a new domain and got this error This domain is already connected to another Shopify Store. Please remove this domain and allow me to use it on my account.

Reply 1 (1)
Victoria
Shopify Staff
Shopify Staff
763 54 110

Hi there, @thussain520.

 

Thank you for posting here to the Shopify Community!

 

In order to have this domain issue looked into, I recommend reaching out to our support team via the Shopify Help Center.

 

When reaching out to support, you'll need to verify proof of domain ownership. Our support team will share steps with you on what is required when providing proof of domain ownership. To speed up the process, I'll share the steps below on how to contact our support team.

 

 How to contact Shopify Support

 

  • Navigate to the Shopify Help Center and log in to your store
  • Select Store Settings from the topics provided
  • Select Domains > Connect a third-party domain
  • Scroll down to Get Support to view our available support options

 

It sounds like you're just getting started on the platform and I'd like to share our General Checklist for starting a new Shopify store. Our checklist is a great tool for ensuring your store is set up and functional to prepare for launch.

 

Let us know if you have any questions!

Victoria | Shopify 
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