Solved

I can't access my store preferences because "there's a problem loading this page"

yardblox
Shopify Partner
3 0 1

 

I've been having trouble getting to my preferences in my store. They can't be loaded. When I go to the status page, it says everything is working but obviously something isn't. What's happening?

 

yardblox_0-1683118891827.png

 

Accepted Solution (1)

Victoria
Shopify Staff
2222 152 259

This is an accepted solution.

Hi, all!

 

Thank you for reaching out and sharing your questions with the Shopify Community.

 

Earlier today, Shopify received reports of merchants being unable to access their Shopify admin > Online Store > Preferences section. When navigating to this section, they are presented with an error message. Our developers have since implemented a fix and you should now be able to access this section of the admin as expected.

 

Prior to accessing this section, I recommend going through the following troubleshooting steps:

 

If you continue to experience display or access issues on your end, I recommend creating a support request via the Shopify Help Center so our team can take a closer look.  

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

OnltrApp
Shopify Partner
2 0 2

I have the same problem

Victoria
Shopify Staff
2222 152 259

This is an accepted solution.

Hi, all!

 

Thank you for reaching out and sharing your questions with the Shopify Community.

 

Earlier today, Shopify received reports of merchants being unable to access their Shopify admin > Online Store > Preferences section. When navigating to this section, they are presented with an error message. Our developers have since implemented a fix and you should now be able to access this section of the admin as expected.

 

Prior to accessing this section, I recommend going through the following troubleshooting steps:

 

If you continue to experience display or access issues on your end, I recommend creating a support request via the Shopify Help Center so our team can take a closer look.  

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

yardblox
Shopify Partner
3 0 1

It's back up running again. Thanks.