I can't access my store preferences because "there's a problem loading this page"

[yardblox]

I've been having trouble getting to my preferences in my store. They can't be loaded. When I go to the status page, it says everything is working but obviously something isn't. What's happening?

[OnltrApp]

I have the same problem

[Victoria · Accepted solution]

Hi, all!

Thank you for reaching out and sharing your questions with the Shopify Community.

Earlier today, Shopify received reports of merchants being unable to access their Shopify admin > Online Store > Preferences section. When navigating to this section, they are presented with an error message. Our developers have since implemented a fix and you should now be able to access this section of the admin as expected.

Prior to accessing this section, I recommend going through the following troubleshooting steps:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues. 

If you continue to experience display or access issues on your end, I recommend creating a support request via the Shopify Help Center so our team can take a closer look.  

[yardblox]

It's back up running again. Thanks.