Re: I can't cancel my shopify billing

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I can't cancel my shopify billing

trashgamee
Visitor
3 0 0

Hello . I tried using shopify some months ago and I was paying it with my PayPal account . After a mounth or so i decided to stop the shop. I didn't know how to cancel my shop , so I tought that if I delete shopify billing from PayPal it will automaticaly stops when it will be next billing time . The problem is thai it didn't stop and now I have a unpaid 36$ or so Bill. I searched on youtube how to cancel shopify , but it won't work because of the unpaid Bill. I wasn't using the website , so it is not fair for me to pay for it just because you make it hard to close the shop. So please, close my shop associated with this email.Thanks and I hope you can understand .Ps: i have no money in my account , i am poor , i just wanted to try the 1 dollar month

 

Accepted Solution (1)

PageFly-Richard
Shopify Partner
4874 1096 1775

This is an accepted solution.

Hi @trashgamee 

This is Richard at PageFly - Shopify Advanced Page Builder app.

 

To resolve this, I would recommend contacting Shopify Support directly as they have the tools to assist you with both closing your account and addressing any billing issues. You can reach them via their official support page on the Shopify website.

 

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


➜ Optimize your Shopify store with PageFly Page Builder (Free plan available) 


All features are available from Free plan. Live Chat Support is available 24/7.

View solution in original post

Reply 1 (1)

PageFly-Richard
Shopify Partner
4874 1096 1775

This is an accepted solution.

Hi @trashgamee 

This is Richard at PageFly - Shopify Advanced Page Builder app.

 

To resolve this, I would recommend contacting Shopify Support directly as they have the tools to assist you with both closing your account and addressing any billing issues. You can reach them via their official support page on the Shopify website.

 

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


➜ Optimize your Shopify store with PageFly Page Builder (Free plan available) 


All features are available from Free plan. Live Chat Support is available 24/7.