I can't connect my store with my social networks because I don't own my facebook page

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The account owner of my facebook page does not exist anymore. So I'm only an administrator which prevents me from accessing some functions. I would like to connect my Shopify store to my Instagram and Facebook networks but I can't as I'm just an administrator of the page. Do you know how to do this?

Reply 1 (1)

Shopify Partner
445 45 123

Hi @lamouetterieuse,

it will take some time to get ownership of the page.

I recommend reporting the page. The best way is to go to the page, and click the three dots next to the CTA button. Then choose the option report a page.


This will show up:


Choose Intelectual Property and describe the problem, be prepared to provide:

  1. Copy of Valid ID such as Drivers Licence or Passport.
  2. A notarised and signed statement detailing your relationship with the business and authority to request a change in ownership.
  3. The Facebook account or email address associated with the Facebook Page that you would like as the new owner.
  4. A declaration under penalty of perjury that the information you have provided is true and accurate.

FB support will contact how to process further.

Hope this helps!

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.