I can’t connect Shopify to Facebook shop

Amy99
New Member
6 0 0

It took me to Facebook Commence Manager to set up the shop, which then I had to connect the third party (pic 1), Shopify. But after I click next, it seems to take me to a new page (pic2) to install the meta app on Shopify - which I already have! I tried this several times. So now I can’t seem to go any further with setting up the shop for Facebook & Instagram as I want to link my Shopify store with them both, but it keeps taking me to pic 2!!?

IMG_8769.jpeg

 

IMG_8770.jpeg

Reply 1 (1)

Elias
Shopify Staff
2896 285 499

Hey, @Amy99.

 

Thank you for reaching out.

 

As there is only two screenshots from the set up process, we're unable to determine where the issue may be due to a lack of information. That being said, did you get a chance to follow our guide here: Facebook and Instagram by Meta?

 

If you've followed our guide and the problem continues to persist, then it looks like we'll need to access your account in order to get a closer look at the problem. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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