I can't delete my account

HistoryMarshall
Visitor
2 0 0

I m unable to delete my shopify account, I already have deleted my shopify store nonetheless I can't find the option to delete my shopify account.

Replies 3 (3)

Victoria
Shopify Staff
2226 153 259

Hi, @HistoryMarshall.

 

Welcome to the Shopify Community.

 

Could you provide more clarification on how you deleted your Shopify store? If you'd like to cancel your Shopify subscription and deactivate your account, then you'll need to follow the steps in our Help Center resource. Once the store is successfully closed, you'll receive a confirmation email indicating this. 

 

Let us know if you need help going through the steps or have additional questions.

Victoria | Shopify 
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HistoryMarshall
Visitor
2 0 0

Hi, I already have deleted my store, I m looking for an option to deactivate my account. I have used the Help Center resource but I was unable to find solution to my problem.

Imogen
Shopify Staff
1805 206 326

Hi there, @HistoryMarshall. Thanks for following up with us here! My name is Imogen. It's good to meet you!

 

You can request a deletion of your Shopify Account, and any data associated with your accounts and stores, by using our Privacy Control forms available on this page. I hope this helps!

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog