I can't find my account ID anywhere

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I can't find my account ID anywhere

Kev-1in100
Tourist
4 0 5

I am being asked for my Shopify Account ID by Google, to deal with a support request. Shopify is so poorly designed that I can't even find my ID. Every single help guide, even the ones produced by Shopify either starts off by saying "now that you have your ID you can paste it here..." great help, or is so out of date it refers to an old version of Shopify, and they've just not bothered to update the user material after moving things about.

Being experienced doesn't mean you're good, it could just mean you've been doing it wrong the longest.
Accepted Solution (1)

Emily
Shopify Staff
1457 105 200

This is an accepted solution.

Hi, @Kev-1in100.

 

Thank you for reaching out. 

 

You will need to contact our Support Team to receive your account ID. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Emily
Shopify Staff
1457 105 200

This is an accepted solution.

Hi, @Kev-1in100.

 

Thank you for reaching out. 

 

You will need to contact our Support Team to receive your account ID. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kev-1in100
Tourist
4 0 5

It is required to raise support requests with certain apps, such as Google. So the only way to liaise with Google is to raise a support request with Shopify, so that I can then raise a support request with Google. Seems a little ironic to hide a field called ID... 

Being experienced doesn't mean you're good, it could just mean you've been doing it wrong the longest.
Emily
Shopify Staff
1457 105 200

Hi, @Kev-1in100.

 

Thank you for your reply! 

I completely understand. Currently, account IDs are located in the back end and unavailable in the admin. I will definitely provide your feedback to our team regarding access to this ID number. 

 

Please let me know if you have any further questions! 
 
Take care, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Fb2
Visitor
2 0 0

@Emily could you please check my thread:

https://community.shopify.com/c/shopify-design/credit-card-checkout-powered-by-paypal/td-p/2177651


I don't mean to hijack this thread, but I have not found accurate information about this topic.

remudawesternwe
Tourist
5 0 1

Are you serious? We can't easily access our own ID's as owners/admins?