Solved

I can't reach support

flo9
Visitor
2 0 0

The Chat Bot in the help enter section can't help me out with my problem, so naturally he sends me this message "Got it! Click select a store to connect with a Support Advisor.". But when I click on "Select a Store" it takes me to a black page with this code " "sid":"59c0e72e-0e4d-4462-bdc4-fa8aad83f6ea"}".

Does anybody know how I can connect to a Shopify Advisor in another way or how to fix this problem?

Accepted Solution (1)

Victoria
Shopify Staff
2067 147 240

This is an accepted solution.

Hi, @flo9 
 
Thanks for reaching out to the community and sharing your question.
 
Are you able to share a screenshot of the error message/black error page, so our team can take a look?
 
It sounds like this may be a browser/caching issue. To help rule this out, please try out the steps below.
 
Troubleshooting Steps:

 
Please thread your reply here if you continue to experience this issue.
 
Looking forward to hearing back!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)
flo9
Visitor
2 0 0

I just tried, their email no longer accepts incoming messages.

Victoria
Shopify Staff
2067 147 240

This is an accepted solution.

Hi, @flo9 
 
Thanks for reaching out to the community and sharing your question.
 
Are you able to share a screenshot of the error message/black error page, so our team can take a look?
 
It sounds like this may be a browser/caching issue. To help rule this out, please try out the steps below.
 
Troubleshooting Steps:

 
Please thread your reply here if you continue to experience this issue.
 
Looking forward to hearing back!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog