I cannot change billing credit card for shopify monthly payment

[carleone89]

I cannot change my credit card for payment. How to solve please?

[Kimi]

Hi, @carleone89.

Do you currently have access to your Shopify admin?

If so, you can follow the instructions on our help guide here to change your credit card information via the Billing section of your admin.

Are you seeing any error messages on your end when trying to update your credit card from your end? Feel free to share a screenshot of any error messages you're seeing, and remember to conceal your credit card details and any other sensitive information on your screenshot!

[carleone89]

 Hello when I click edit, it doesn't allow me to change card number.

[Kimi]

@carleone89

Have you tried to access your store and change your credit card information via incognito mode or a private browser window? You can also try to clear your browser's cookies and cache, or by accessing your store through a different web browser altogether, or a completely different device to rule out any browser caching issues.

If all of those still don't work, you can get in touch with our live support team and we can help you investigate this further from our end. To do this, you'll need reach out to our team via our help centre here. Once you've logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our support team can assist you further with this matter.

[Dejana]

Hello, I have same problem. 
I want to replace payment

There is 1 error. Something went wrong when adding your card. Please try again in a few minutes.

Something went wrong when adding your card. Please try again in a few minutes.
How I can solve this problem? Thank you

[Kimi]

Hey, @Dejana. Thanks for joining this thread.

Can you let me know if you've gone through the local troubleshooting steps I shared in my previous reply on this thread, to see if that changes anything on your end?

If you have, but are still running into the same error message, you can go through the points below to check that your card meets the following requirements:

• Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may work)
• Must be co-branded with Visa, Mastercard, or Amex
• Must be capable of accepting charges in your store's billing currency
• Must be capable of making online purchases
• Must be capable of accepting recurring billing
• Must have appropriate funds available
• Must enter billing address and details the same as what your bank has on file
• Must not have a restriction on how much the bank will allow to be processed at once

Please also note that credit cards are usually pre-enabled for international transactions in USD, but debit card and hybrid debit/credit cards usually need to have this feature enabled by your provider. So if your store is billed in USD and you aren't based in the US or aren't sure if your card accepts recurring international payments in USD, you can reach out to your card issuer to clarify and confirm.

More information on this can be found in our help guide here, and in our Billing FAQ here.

Let me know how you get on.