I cannot change my personal details on the shopify payments section

I cannot change my personal details on the shopify payments section

motionwear
Visitor
1 0 0

I tried putting in my correct personal details for the shopify payments section, I put in a valid address and it said it was wrong, now I am locked out with the wrong credentials in my personal details, and i cannot continue with my shop using shopify, it said I had to contact support to make any future changes. Please help as quickly as possible.

Reply 1 (1)

SealSubs-Roan
Trailblazer
737 57 70

Hi @motionwear 

 

This is an account issue so, you will need to reach out directly to Shopify support team so, they can further assist you. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
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