I cannot login and no can help me

[Moxxygirl1]

I originally signed up using “Sign in with Apple,” which masked my email address (I think). Since then, I’ve been unable to log back in due to what appears to be a failure in Shopify’s support flow for accounts tied to Apple’s private relay system. I’ve attempted everything — including using my passkey, reinstalling browsers, switching devices, and contacting support multiple times.

Each time I reach out for help, I’m forced to start from scratch because I can’t log in — which blocks me from accessing proper support channels. I’ve sent billing receipts, confirmed payment info, store name, and email addresses. I even reinstalled Chrome just to try again. And still — I have no access to my store, and no meaningful help. All I want for them is to change the admin email so I can login. I've been logged out for FIVE DAYS!. It should not take this long!!!

This is a failure of basic account recovery and customer support infrastructure. I’m a small business owner trying to grow my company, and I’ve now lost hours of productivity, sleep, and peace of mind because there is no clear way to resolve this with your team.

[Jayb123]

I am on this same boat, following thread for answers

[Wendell4]

You can do the best to check if can access account via Apple account again and if you can access properly, go to the setting page and check if email address is correct or not then. If still not working, better contact Shopify Support Team for further check. Thank you!

[richardcobain]

I’m sorry to hear about your frustrating experience with logging in via “Sign in with Apple” and the challenges with Shopify support. Unfortunately, Apple’s private relay can mask emails, complicating identity verification and recovery, which Shopify’s current support process struggles to handle efficiently. I recommend escalating the issue through Shopify’s official escalation channels or social media support to get direct assistance with changing your admin email and regaining access faster.

[Jayb123]

I was finally blessed with a man that new what to do, get back on call with Shopify support and have them send you a reset password link. Thats what worked for me and hopefully works for you