I cannot login at all it keeps asking me for Recovery Codes

vbungy
Visitor
2 0 0

I never set them up, or dont even remember doing so, Help How do i get in 

Reply 1 (1)

Blair
Shopify Staff
1855 253 224

Hi @vbungy,

 

Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved.

 

As you require the two-factor authentication feature to be disabled, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account-specific information through the Community. They will be able to ensure this gets resolved as quickly as possible. 

 

To connect with us, you can:

 

  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 

 

Please let me know if you have any troubles with those steps outlined above, as I'd be happy to provide further assistance. I look forward to your response.

Blair | Shopify 
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